Terms & Conditions
Please note: If you have any queries or concerns about any aspect of the Sharkmen Charters cancelation policy please call us on 0418 107 071. We understand that we are all in an ever-changing environment at the moment & may be able to make amendments to our cancelation policy for your booking which will be reflected on your individualised invoice.
Circumstances out of our control: If your booking is cancelled due to Covid-19 restrictions or bad weather a credit voucher for the full value of your booking or deposit paid will be issued.
Customer change of mind: Due to the nature of our business, at least 48 hours notice is required if you are no longer able to attend your charter for individual bookings and 7 DAYS notice is required for Group bookings/Book the Boat. If you do not provide sufficient notice, payments received will be void unless we are able to fill your spot.
Cancelations due to change of mind/no longer able to attend made with more than 48 hours notice will be issued Gift Certificates for the full value of your booking or deposit.
Refunds: Refunds to their original method of payment will be considered on a case-by-case basis. Please note that refunds of this nature will incur a 2% service fee*.
All Book the Boat bookings are to be paid in full 24 hours prior to departure. Your nominated credit card will be charged for the balance unless an alternative arrangement has been discussed and agreed upon beforehand. Please note that "no shows" will be charged the full rate of the booking to their nominated credit card, this includes last minute cancelations.
Sharkmen Charters initiated cancelation: If we cancel your charter as we are unable to commit to your booking (ie. the charter does not fill up, or on the rare occasion mechanical issues present, if rescheduling is not an option we will refund you in full to your original payment method.
*Service Fees are fee’s we pay to third party booking systems that are charged to us at the time of a customer booking. Service fee’s are charged at 2% per transaction. If you made your payment via direct bank transfer into our ANZ account & not using the online booking system you will not be charged a 2% booking fee for a refund.
Please note that the nature of our business relies heavily on the weather, while we strive to get our customers out, we must make decisions first and foremost with safety at the forefront of every decion we make. - All charters are subject to suitable weather conditions (the decision is made at the discretion of the skipper) and we reserve the right to cancel any trip due to bad weather (even at short notice).
Sharkmen Charters will not be held liable for any indirect costs incurred by booking a fishing charter with us. - In the event the trip is cancelled at any time by Sharkmen Charters, we will not be held liable for any travel costs, meals, accommodation or any other costs the customer may have incurred.
Safety Brief: A safety brief is given on board before departure. - All customers must declare any pre-existing medical conditions or any medication prior to departure (as some people may require special attention). - We have the right to ask any customer to wear a life jacket at any time.
Recreational Fishing Licence (RFL): - Each individual is required to hold an RFL, even when fishing onboard a fishing charter. - It is the responsibility of the customer to purchase their own RFL. - If the Department of Primary Industries boards our vessel and you are without a license then you are responsible for any implications that may result.
Customer Behaviour: - It is required that all customers behave in a safe and respectful manner to all staff, other customers and our property. - If we find that there has been loss or damage to our equipment or vessel due to negligence or unruly behaviour then the customer will be liable for replacement or repair of the item (funds will be taken from the credit card that is held for security). - The Skipper reserves the right to cancel a trip and payment forfeited if unruly or unsafe behaviour is displayed.
Global Positioning System: All GPS are banned from the boat and may be confiscated and returned at the end of the trip.
The crew at Sharkmen want to provide a safe and enjoyable fishing experience for our customers. However due to the nature of a fishing charter please be mindful that there is a remote risk of injury or even the more extreme. Please understand and appreciate the dangers involved and once aboard the vessel the customer must assume and accept all these risks.